Using Spoke Phone?

How to set up your account and get the most out of Spoke

Nina Q. avatar Jason Kerr avatar Joanna Brown avatar +2
15 articles in this collection
Written by Nina Q., Jason Kerr, Joanna Brown and 2 others
Setting up your account

Installing the Spoke app

The Spoke app is your new company desk phone, right inside your mobile.
Nina Q. avatar
Written by Nina Q.
Updated over a week ago

How to set up numbers on Spoke

Choose a new phone number, or bring your current one with you to Spoke.
Nina Q. avatar
Written by Nina Q.
Updated over a week ago

Inviting your team

Easily get employees, freelancers and contractors into Spoke, so they can make and take company calls.
Nina Q. avatar
Written by Nina Q.
Updated over a week ago

How to customise your greetings and system messages

What greetings and prompts you can change, and where and when messages are played to callers
Nina Q. avatar
Written by Nina Q.
Updated over a week ago

How to set up call groups

Create Call Groups and rules to determine who answers and what happens if they do not, so customers can easily reach the right people.
Joanna Brown avatar
Written by Joanna Brown
Updated over a week ago

How to assign your numbers

Assign numbers to ring your main company greeting, a location, a call group, or an individual person (DDI)
Joanna Brown avatar
Written by Joanna Brown
Updated over a week ago

How to set up and use voicemail

Instructions for how to setup and configure voice mail in Spoke
Nina Q. avatar
Written by Nina Q.
Updated over a week ago

How to set up live presence and availability

Setting when you're available to take company calls
Sasha Viasasha avatar
Written by Sasha Viasasha
Updated over a week ago

Setting up Caller ID rules for the company

Control what number customers see when employees place calls.
Aryo Harianto avatar
Written by Aryo Harianto
Updated over a week ago

How to port a phone number to Spoke

Instructions on moving your existing numbers to Spoke so you don't need to update business cards, etc.
Nina Q. avatar
Written by Nina Q.
Updated over a week ago

How to set up your internet and phone to ensure high quality calls

To ensure good call quality on Spoke, follow these rules and guidelines.
Nina Q. avatar
Written by Nina Q.
Updated over a week ago

Approved devices, equipment and vendors

Minimum devices, specifications, and technologies lab tested, approved and supported for high quality calls on Spoke.
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Written by Aryo Harianto
Updated over a week ago

How to get support

How you get the help you need, when you need it.
Nina Q. avatar
Written by Nina Q.
Updated over a week ago