Checking out Spoke Phone? | Spoke Phone Help Center

Checking out Spoke Phone?

Core concepts, features & FAQs. See how Spoke can work for your business

+1

21 articles in this collection
Written by Kieron Lawson, Jason Kerr, Nina Q. and 1 other

Core concepts

IVRs, voice-menus, greetings, auto-attendants, and custom recordings

Easily create the exact experience you want when customers call your business.

Written by Nina Q.
Updated over a week ago

Offer customer calls to groups of employees with call / hunt groups

Easily define how and who calls should be offered to with Call Groups.

Written by Joanna Brown
Updated over a week ago

Dial-by-extension number

Allow callers to save time by bypassing the automated voice-menu (IVR) or reception team, and call employees, devices, or teams directly.

Written by Nina Q.
Updated over a week ago

Make and take calls on mobile phones, desk phones, and softphones (computer phones).

Spoke's multiple device support means you can make and take calls on any device, and easily swap live calls between devices as you go.

Written by Nina Q.
Updated over a week ago

Capture and tag important things said on calls with Call Highlights

As you talk on calls, you can easily capture important things you want to remember and play back later.

Written by Jason Kerr
Updated over a week ago

Spoke Phone remote control

Swap live calls between devices, and add Spoke's advance features to any desk phones or computer softphone.

Written by Kieron Lawson
Updated over a week ago

Hot-desking with Spoke Phone

Instantly connect to any physical desk phone or conference room phone so you can make and take calls while you sit at that desk.

Written by Jason Kerr
Updated over a week ago

Top 10 feature discovery

A series of quick steps that showcase just a few of the features in Spoke Phone, so you can experience how Spoke works, sounds, and feels.

Written by Nina Q.
Updated over a week ago

Spoke product release notes

Check out the product history for Spoke. What we've done, and what we are doing next.

Written by Joanna Brown
Updated over a week ago

FAQ

What is Spoke?

What is Spoke Phone and who should use it?

Written by Nina Q.
Updated over a week ago

Pricing FAQ'S

What's included, additional costs, subscription plans and discounts for non-profits or charities

Written by Joanna Brown
Updated over a week ago

Phone number FAQ's

Lines, free-phone, toll free, DDI's, porting and more

Written by Joanna Brown
Updated over a week ago

Phones numbers in other countries

Here is the list of countries where Spoke can provide local, mobile, or free-phone phone numbers.

Written by Nina Q.
Updated over a week ago

Can I transfer calls that I get on my mobile?

Written by Joanna Brown
Updated over a week ago

What countries does Spoke work in?

You and your overseas employees can use Spoke in almost every country in the world.

Written by Jason Kerr
Updated over a week ago

Can I use Spoke when I travel overseas?

Roaming overseas, getting calls from your team and transferring calls while abroad

Written by Nina Q.
Updated over a week ago

Will Spoke work in my region, with my phone provider, and my internet connection?

Written by Joanna Brown
Updated over a week ago

Does Spoke protect my employees privacy?

Written by Nina Q.
Updated over a week ago

Explore more

How do I get setup with an account?

Takes 3 minutes. No credit card free trial, no risk, cancel anytime.

Written by Nina Q.
Updated over a week ago

Free trial overview

Your time to try out Spoke and ensure that your infrastructure and business can support Spoke, and it can support you.

Written by Jason Kerr
Updated over a week ago

Free trial rules

What you get during your free trail, and what features are limited.

Written by Jason Kerr
Updated over a week ago