Advanced settings, tips and tricks

Let's get technical! Tips, tricks and troubleshooting

Simon Robinson avatar Kieron Lawson avatar Jason Kerr avatar +2
20 articles in this collection
Written by Simon Robinson, Kieron Lawson, Jason Kerr and 2 others
Advanced Settings

Setting up SIP/IP devices on Spoke Phone

Spoke Phone is designed for mobile users. However, you can use traditional desk phones and softphones (SIP/IP devices) with Spoke Phone.
Jason Kerr avatar
Written by Jason Kerr
Updated over a week ago

How to view and export complete call history

Search, filter and view calls or export them all to a CSV
Joanna Brown avatar
Written by Joanna Brown
Updated over a week ago

Call follow-up notes

Use Spoke's VoiceAI to write your call follow-up notes
Joanna Brown avatar
Written by Joanna Brown
Updated over a week ago

Setup and turn on call recording

Legally record phone calls made in and out of Spoke for legal, compliance, training, transcription and note taking purposes.
Jason Kerr avatar
Written by Jason Kerr
Updated over a week ago

How to use carrier calling mode

Set your Spoke app to use carrier calling mode if you find that HD calls (VoIP) are breaking up
Simon Robinson avatar
Written by Simon Robinson
Updated over a week ago

Changing your Caller ID as you place a call

How to manually select a Caller ID as you make a call
Nina Q. avatar
Written by Nina Q.
Updated over a week ago

Setting up multiple companies or brands

Set up different numbers, Caller IDs, greetings, voicemail messages, and Users who answer/make calls for additional brands or companies.
Jason Kerr avatar
Written by Jason Kerr
Updated over a week ago

Change On-Hold music

Swap out Spoke's on-hold music for your own tunes!
Nina Q. avatar
Written by Nina Q.
Updated over a week ago

Professional Voiceovers

Get professional greetings, voiceovers & music for your Spoke phone.
Nina Q. avatar
Written by Nina Q.
Updated over a week ago

Data and battery use

How much data do VoIP calls use, and how does Spoke impact your phone's batter life?
Simon Robinson avatar
Written by Simon Robinson
Updated over a week ago

How to record high quality messages

Tips on how to record the best quality greetings or messages
Nina Q. avatar
Written by Nina Q.
Updated over a week ago

Turn on call highlights

Allow users to capture and record important things said on calls, with Call Highlights.
Jason Kerr avatar
Written by Jason Kerr
Updated over a week ago

Setup custom call highlight tags

Tags help users categorize their call highlights, making them easier to use.
Jason Kerr avatar
Written by Jason Kerr
Updated over a week ago

How does Spoke work with bluetooth?

Spoke supports Bluetooth on both Apple and Android devices, for headsets, conference speakers, and in-car audio.
Simon Robinson avatar
Written by Simon Robinson
Updated over a week ago

Setting up Spoke on an iPad

Use Spoke on an Apple iPad and give your receptionist and desk-bound jockeys a great way to call
Jason Kerr avatar
Written by Jason Kerr
Updated over a week ago

Office Locations and auto-routing calls

Locations help auto-route customer calls to the nearest [geographically] available employees.
Nina Q. avatar
Written by Nina Q.
Updated over a week ago