Using Spoke Phone?

How to set up your account and get the most out of Spoke

Jason Kerr avatar Nina Q. avatar Aryo Harianto avatar +2
17 articles in this collection
Written by Jason Kerr, Nina Q., Aryo Harianto and 2 others
Setting up your account

How to install and update the Spoke app

The Spoke app is your new company desk phone, right inside your mobile.
Nina Q. avatar
Written by Nina Q.
Updated over a week ago

How to set up numbers on Spoke

Choose a new phone number, or bring your current one with you to Spoke.
Nina Q. avatar
Written by Nina Q.
Updated over a week ago

Inviting your team

Easily get employees, freelancers and contractors into Spoke, so they can make and take company calls.
Nina Q. avatar
Written by Nina Q.
Updated over a week ago

How to set up a call group

Step by step: how to set up call groups and configure the calling rules
Joanna Brown avatar
Written by Joanna Brown
Updated over a week ago

How to customise your greetings and system messages

What greetings and prompts you can change, and where and when messages are played to callers
Nina Q. avatar
Written by Nina Q.
Updated over a week ago

Call groups: feature deep dive

Create Call Groups and rules to determine who answers and what happens if they do not, so customers can easily reach the right people.
Joanna Brown avatar
Written by Joanna Brown
Updated over a week ago

How to assign your numbers

Assign numbers to ring your main company greeting, voice menu, a location, a call group, or an individual person
Joanna Brown avatar
Written by Joanna Brown
Updated over a week ago

How to set up voicemail

Instructions for how to setup and configure voice mail in Spoke
Nina Q. avatar
Written by Nina Q.
Updated over a week ago

How to set up office hours and after hour calling rules

Set business office hours, and configure what happens if people call out of hours with custom after hours messages and call-routing rules
Joanna Brown avatar
Written by Joanna Brown
Updated over a week ago

How to use call history and voicemail

Recordings, voicemail, claiming calls and more
Joanna Brown avatar
Written by Joanna Brown
Updated over a week ago

How to set up live presence and availability

Setting when you're available to take company calls
Sasha Viasasha avatar
Written by Sasha Viasasha
Updated over a week ago

Setting up Caller ID rules for the company

Control what number customers see when employees place calls.
Aryo Harianto avatar
Written by Aryo Harianto
Updated over a week ago

How to port a phone number to Spoke

Instructions on moving your existing numbers to Spoke so you don't need to update business cards, etc.
Nina Q. avatar
Written by Nina Q.
Updated over a week ago

How to get support

How you get the help you need, when you need it.
Nina Q. avatar
Written by Nina Q.
Updated over a week ago