Spoke Phone Documentation

Welcome to the Spoke Phone documentation portal.

A place where you can discover, learn, and maximize your use of Spoke Phone in your business.

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improved

Android 10 call answer buttons

Posted by Jason Kerr 4 days ago

Affects: Android 10+ devices only When the device is unlocked When the Spoke Phone app is in the background Added *Accept/Decline buttons to the call notification that pops up when rece...

fixed

Android call screen not showing

Posted by Jason Kerr 8 days ago

After recent updates to Android by Google, an issue arose where incoming calls were no longer being displayed, if you had previously rejected a call from the phone's lock screen. All Android us...

improved

Visual improvements in the app

Posted by Jason Kerr 11 days ago

Some small layout changes to fix visual inconsistencies. Added separator lines between Location and My Devices on My Profile page Fixed padding to center external directory contacts that di...

added

Google Contacts integration

Posted by Jason Kerr 15 days ago

Spoke Phone's new Google Contacts integration enables you to share a customer contact list that you've curated in Google Contacts, with your entire team on Spoke Phone. When a call comes in, Spoke P...

added

Salesforce integration with Spoke Phone

Posted by Jason Kerr 15 days ago

Today we released integration for Salesforce. Connect Salesforce to Spoke Phone so that your Salesforce contacts are in the Spoke Phone address book and you can easily see when customers call and cal...

added

Native ZohoCRM integration

Posted by Jason Kerr 17 days ago

You can now connect Spoke Phone to ZohoCRM. All your ZohoCRM contacts are now in Spoke Phone so you can see who is calling and easily call them. Spoke Phone’s ZohoCRM integration also logs all calls...

improved

Search external address book

Posted by Jason Kerr 26 days ago

A new search now clears the last search contents so you no longer need to delete the last search before searching again.

added

Spoke Phone remote control mode

Posted by Jason Kerr 26 days ago

Add Spoke Phone's rich communication features to low-cost desk phones and softphones. With the Spoke Phone remote control mode, you can add call recording, transcription, conference calling, call hig...

added

Multiple devices, simultaneous ring

Posted by Jason Kerr 26 days ago

As a Spoke user, you can now have multiple devices assigned to you that all ring when you get calls. You can make and take calls on any device, and easily swap live calls between devices as you go: ...

added

Dail-by-extension

Posted by Jason Kerr 26 days ago

Allow callers to save time by bypassing the automated voice-menu (IVR) or reception team, and call employees, devices, or call groups (eg: Sales), directly. ## When can you dial an extension? * Cus...