Spoke automatically selects a Caller ID based on rules the company has setup

However, if your company allows it, you can manually select a Caller ID as you place a call. For example:  

  • You have multiple brands or divisions in your company and you want to call from a specific number that the user will recognize.
  • You have a DDI and you want to use that so people call you back on your direct line

Setting up your default Caller ID

You can set what Caller ID you want Spoke to typically show callers as you make calls. 

  • Go to the Spoke app
  • Tap on the User icon at the bottom and select Settings
  • Tap My Caller ID
  • If you have a DDI number, and your Company allows you to override the system wide Caller ID rules, you will see these two options. Select the one you want.

Overriding Caller ID when you make a call

Sometimes you will want to select a different Caller ID as you make a call, and not reply on Spoke or your default setting.

To select a Caller ID as you make a call:

  • Tap and hold any button that you normally use to make a Spoke call (from Call History, the Dial Pad or your Personal Phonebook)
  • This will open the Select Caller ID screen
  • Select the number you wish to use as your Caller ID
  • The call is placed using that number

Select caller ID from Personal Phonebook:

Select caller ID from Call History:

Select Caller ID screen from Dial Pad:

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